A lot of individuals who begin using their 1st web hosting account, or change companies, often have enquiries with regard to how given tasks are accomplished or run into predicaments when setting up various things like emails, website settings, etc. This is the reason why, many hosting companies have compiled documentation with standard questions and issues in order to help their clients receive information swiftly and seamlessly. As a result, the client service staff representatives can concentrate on real issues that particular clients may be facing, as the solution for the smaller things will already be available on the web and clients will be able to tackle them without having to touch base with the client care staff. Having elaborate documentation is pretty important, particularly for new clients with no experience whatsoever, because the web hosting service involves a large amount of features and many individuals can get bewildered about what action to take. A good knowledge base can both help you complete the operations that you want and find out how the web hosting service works in general.

Extensive Online Documentation in Cloud Hosting

If you have purchased your very first cloud hosting package from our company or have moved your website over to us, you’ll become used to our services and our created-developed Hepsia hosting Control Panel before you know it thanks to the fact that we have prepared a comprehensive web-based knowledge base where you can find all the info that you’ll ever need – both general info regarding the service as a whole and more concrete info about the separate features that you can use and the difficulties that you can stumble upon. The articles themselves are available in 2 locations. The whole article list can be accessed via the Help section of the Control Panel. You can find articles that are dedicated to the different features in every section of the Control Panel as well. You can get to know how to do pretty much everything, from creating an .htaccess config file to administering an electronic mailing list, and all the articles offer thorough guidelines, so you won’t ever become confused because of an ambiguous text. Surely, in case you confront a more specific obstacle and you’re unable to find anything about it in our knowledge base, you can get in touch with our client care staff 24/7/365.

Extensive Online Documentation in Semi-dedicated Hosting

We have prepared a comprehensive online knowledge base for all our current and potential customers, so in case you purchase a semi-dedicated server package through our company, you will be able to find any information that you need at any time. We’ve got a plethora of informative articles, which will help you better understand what’s happening in your semi-dedicated server account – "What is PHP?" and "What are file access permissions?" are simply two instances. Our step-by-step tutorials will help you do anything you like – unzip an archive, import a database, redirect a domain name, and so on. Plus, we’ve also got troubleshooting guidelines, which will allow you to discover what spurs a given problem and the feasible solutions for it. If you are not able to send email messages or your domain name opens a 500 Internal Server Error message, for instance, you can browse our knowledge base and correct the problem immediately. You can access the articles through any section of the Control Panel, as well as through the all-encompassing Help section.