In case you have bought a web hosting plan and you’ve got some questions connected to a concrete feature/function, or if you’ve run into some difficulty and you need assistance, you should be able to contact the respective tech support team. All web hosting providers use a ticketing system regardless of whether they offer other ways of contacting them along with it or not, because the quickest way to resolve a problem most often is to send a ticket. This kind of communication renders the replies exchanged by both parties easy to follow and enables the help desk staff members to escalate the problem in case, for example, an admin needs to interfere. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you need to use at least two separate accounts to contact the help desk team and to actually administer the hosting space. Non-stop switching from one account to another can be a nuisance, not to mention the fact that it requires a long period of time for most hosting providers to process the tickets themselves.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we use for our Linux cloud hosting is not separate from the web hosting account. It is an essential part of our all-in-one Hepsia Control Panel and you will be able to access it whenever you like with only several clicks of the mouse, without ever logging out of your hosting account. The ticketing system comes with a quick-search field, which will help you track the status of de facto any trouble ticket that you’ve posted in the past, if necessary. Furthermore, you can read knowledge base articles that belong to various problem categories, which you can pick, so you can discover how to resolve a particular problem even before you send a ticket. The response time is no more than 60 minutes, which implies that you can get quick assistance whenever you need it and in case our help desk support staff suggests that you do something within your hosting account, you can do it immediately without needing to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is far more convenient to manage everything in one location, so we have implemented a trouble ticket system into the custom Hepsia hosting Control Panel, which is offered with each single semi-dedicated server package. This will enable you to manage the correspondence with our technical support staff along with your websites, which goes to say that you will not need to remember additional sign-in credentials for a different system. You will be able to submit a new ticket or to track the status of an old one with no more than a few clicks of the mouse whilst you’re browsing the files hosted in your account. You can also go through older tickets using a clever search box or take a look at relevant knowledgebase articles, which provide solutions to common obstacles. The integrated ticketing system is closely monitored 24/7 with the maximum ticket response time being only one hour, so there will always be somebody to help you out.