A live chat is one of the many methods of communication supplied by some hosting companies as a part of their support service. Depending on the provider, the chat is used for billing, pre-sales and/or technical support. This method of contact is quicker than a support ticket and it'll make it less likely to misspell or misunderstand anything compared to a call with a representative. Furthermore, if the issue that you have requires some time to be reviewed and taken care of, you'll be able to do something else at the same time instead of just waiting, as you'd have to do when you call. You can also take advantage of a live chat support service without charge as long as you have Internet access even when your web hosting supplier is based in a different country and they do not have a local phone number you can call.

Live Chat Support in Cloud Hosting

As we consider the fact that many situations are quickly resolved when you speak with a live person, we supply a live chat service for all of our prospective and active customers. The chat is available every day and our customer care agents will assist you with a number of questions and troubles. If you are not our client yet, you can learn more about our cloud hosting packages and the web hosting environment in general in order to make sure that your websites will operate effectively on our servers. If you already have an account and you've got some questions or you encounter any problems with some of our solutions, you can join us on the live chat and we will supply you with the necessary info or assist you to troubleshoot the issue. You will have to open a trouble ticket for some troubles that require more time or the help of a system administrator, but for a variety of common problems you will receive help right away.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is designed for all of our potential and active customers. In case you're searching for a new hosting account, you are able to chat in real time to one of our representatives and obtain more info about our Linux semi-dedicated hosting so that you can pick the best package for your web sites. In case you already have an account with us, we will be able to support you timely with general, billing and 1st level technicalissues. Although sometimes you will have to open a ticket because there're problems that can't be resolved through a live chat, we can help you with lots of standard tasks, for example setting up an email account in an email client or forwarding one domain name to another one. Thus, you will benefit from prompt assistance and you will save a lot of time.