If you ever experience a problem with your site and are unable to take care of it on your own, ask the respective hosting company’s client support staff to help you bring the site back online. A quick solution would be the best-case scenario, but a lot of hosting companies reply within twenty four hours and even more, particularly if you are doing business with a hosting reseller. Even if your problem can be solved easily, your website may not function satisfactorily or it may not be reachable whatsoever for a lengthy period of time, so you may lose potential customers as it’s very unlikely that anybody will ever go back to a broken site. Hence, you ought to make certain not only that you can reach your hosting provider, but also that they can respond and assist you in a well-timed fashion. If a web application update does not proceed smoothly or if you delete something incidentally, for instance, the website must be restored promptly so as to prevent long inaccessibility.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reaction time for any technical support ticket that you submit or any email that you send is just 1 hour, even if you contact us on weekends and public holidays. Regardless of the essence of your query or problem, we will lend a hand straight away and will supply you with the necessary info to sort out any problem with your websites. The real response time normally does not exceed 15 to 20 minutes, which implies that you can just forget about waiting for hours to get a problem fixed or what’s even worse than that – waiting around all day only to get a response that more info is necessary while nothing is resolved. We’ll offer you assistance without delay just because we are aware of how precious time can be in the dynamic Internet realm. The sixty-minute response guarantee applies to any billing or technical question that you might have about our Linux cloud hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

Since we are aware of just how vital it is to obtain timely support, we guarantee that you won’t ever need to wait for more than an hour to get a response to any ticket that you post from your semi-dedicated server CP. As it is, you will seldom have to wait for more than twenty-thirty minutes and this applies to any enquiry regardless of what its nature is – general, technical or billing. What’s more, our technical and client support staff is on duty 365 days a year, which implies that even if you submit a ticket during national holidays, you will always obtain an immediate response, which will include the answer to a question, the solution to a predicament or the information necessary to resolve an issue yourself – in case there is something that you need to do on your end. If you use our services, you’ll never need to spend a whole day hanging around awaiting an answer like you would with other web hosting companies.