Although this is not the keyfactor for you to distinguish a dependable cloud hosting provider from a bad one and a reseller from an actual supplier, having the option to call and communicate with a live person is an indicator that you are not dealing with a one-person company and that you will be able to get in touch with someone any time you're looking for support. The telephone support for web hosting services may range from common to dedicated, which means that the problems which can be resolved through a phone call vary depending on the particular supplier. In the general case, these issues are more basic and feature billing or 1st level tech issues as more complex tasks generally require a support ticket where both you and the system administrators can track what is going on with a given situation. Nevertheless, the option to phone call your supplier will save you considerable time and efforts for the countless small things which will eventually appear when you manage your web hosting account.

Phone Support in Cloud Hosting

As we have live phone support 14 hours daily, you can get in touch with us and speak with one of our customer support representatives to find out more about any of the Linux cloud hosting that we provide and make sure that our servers meet the system requirements for your sites prior to you buying anything. For your convenience, we now have telephone numbers on as many as 3 different continents so you can call the one nearer to you - in the United States of America, the UK or Australia. In case you are already an existing customer, you'll be able to phone us about general and billing matters, or even about some tech ones. If the problem is strictly technical or it needs longer time to handle, you should go through our ticketing system, that will allow both you and our tech support crew to monitor the information given by either side.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server packages that we offer include live phone support for fourteen hours a day. If you are not sure which package is suitable for your sites, you want to learn more about a package's specifications or you need any other type of information about our services, you'll be able to call any of the local phone numbers which we have in the U.S.A., Great Britain and Australia and our customer support agents will assist you. If you already own an account, you'll be able to contact us about general and sales issues, although we are usually able to assist with numerous technical issues as well. For strictly technical issues you need to use our in-built ticketing system where the communication between you and our tech support team will be in 1 place, which is the best option in case the issue requires longer time to be solved or it needs to be escalated to our system administrators.