Phone Support in Cloud Hosting
As we have live phone support 14 hours daily, you can get in touch with us and speak with one of our customer support representatives to find out more about any of the Linux cloud hosting that we provide and make sure that our servers meet the system requirements for your sites prior to you buying anything. For your convenience, we now have telephone numbers on as many as 3 different continents so you can call the one nearer to you - in the United States of America, the UK or Australia. In case you are already an existing customer, you'll be able to phone us about general and billing matters, or even about some tech ones. If the problem is strictly technical or it needs longer time to handle, you should go through our ticketing system, that will allow both you and our tech support crew to monitor the information given by either side.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server packages that we offer include live phone support for fourteen hours a day. If you are not sure which package is suitable for your sites, you want to learn more about a package's specifications or you need any other type of information about our services, you'll be able to call any of the local phone numbers which we have in the U.S.A., Great Britain and Australia and our customer support agents will assist you. If you already own an account, you'll be able to contact us about general and sales issues, although we are usually able to assist with numerous technical issues as well. For strictly technical issues you need to use our in-built ticketing system where the communication between you and our tech support team will be in 1 place, which is the best option in case the issue requires longer time to be solved or it needs to be escalated to our system administrators.