Being able to get in touch with your cloud hosting provider if you have any questions or encounter any issues is quite important and how quickly they will answer back and react can be essential, especially if your site is business-oriented, as longer downtime can often mean losing potential customers. The support solutions are also an easy way to identify actual providers from resellers. The latter in most cases answer only to email messages or support tickets and you'll have to wait for a whole day or more so as to receive a reply. In case your trouble involves several responses, you will end up losing several days in order to have a problem solved. When you use the services of a genuine and reliable hosting supplier, you should be in a position to get in touch with the support at any moment and get a quick reply whatever the issue or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Cloud Hosting

We acknowledge the importance of receiving assistance in a timely manner, that's why our cloud hosting services come with 24/7 tech support plus several means of contact. If you don't have an account yet, you can call us or use our live chat and talk to a live representative, to learn more about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up purchasing a service which you can't use. If you already have your website hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel if the issue is strictly technical or it needs more investigation. Unlike the vast majority of suppliers out there today, we respond to all tickets within 1 hour, so you will not need to wait for an entire day. Our support services are available twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you choose, you will be able to benefit from our 24/7 support services even on public holidays. All of your sites will be available all the time and so will we. With many different connection options, you'll be able to select the easiest approach to contact us and learn more about our services if you don't have an account yet, or get support if you're already our customer. You'll be able to call us, start a chat with a live consultant, send an e-mail message or open a support ticket from the Help section of your Hepsia hosting Control Panel. The previous two options have a one-hour answer time warranty, though it rarely takes over 20 minutes to receive assistance irrespective of the complexity of the problem. With our customer and tech support services, we will be available for you anytime you need us, not a few days afterwards.

24/7 Customer Support in Dedicated Hosting

When you buy a dedicated server through us, you can get in touch with us anytime using various channels and the max time that you will need to wait for a reply is up to 1 hour, so you can forget all about waiting a whole day. Our customer and tech support service is available 24/7 regardless of whether it is a weekend or a holiday and we will assist you with anything relevant to the applications that are pre-installed on the server. To contact us about a technical matter, you will be able to open a support ticket from the Help section of your billing Control Panel or you could send us an e-mail message. If you have any common questions or you'd like to learn more about our hosting services before you order, you can also take advantage of our live chat or you could call one of the local phone numbers that we have in several countries around the world. In the event that you'd like to receive support for third-party software that you are unable to set up or manage properly, you can add the Managed Services upgrade to your plan and our sysadmins will assist you.