Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Giving top quality support promptly is our high priority, so we backup each Linux cloud hosting plan with a one hour ticket response guarantee. At the time you send a ticket or send us an email, our user support team will try their best to provide the most appropriate answer to your issue and to provide you with help promptly.

  • Top quality support service

  • A Top–quality Support Service

  • Our help and support service is supplied by a crew of capable professionals which are prepared to answer to your issue in a timely manner. You can easily contact the tech support team crew by starting a help support ticket from your Web Site Control Panel or by sending us an email. On working days, you may as well contact us on the phone or make use of the online chatting solution.

  • Intuitive help center

  • An Intuitive Help Section

  • HellcatNetworks has incorporated a complete practical knowledge base into the Control Panel so as to get convenient step–by–step instructions at any time. Each section of the Control Panel has its own contextual guide area featuring a group of how–to articles. We have also organized video clips to offer you with a better visual representation of just how to perform any presented job.