Customer Support Channels
A 1–Hour Response Time Guarantee
Every support request you submit to us will be replied to within maximum 1 hour. In case your ticket or email needs additional assistance from a server administrator, we’ll forward it and leave a note to notify you that your matter is being examined. If you take advantage of our Administration Services package, any of the tasks included there will be executed at a time that is convenient for you.
An Exceptional Customer Care Service
If you need help using our Web Site Control Panel or with any of the apps that we’ve pre–installed on the dedicated web hosting server for you, do contact our client support team anytime through the ticketing system. Plus, in case you need help administering your dedicated hosting server, you can make use of our Administration Services package, which includes OS updates every week, installation and troubleshooting services, server monitoring and restarting procedures, data backup hard drive storage space, etcetera.
An Easy–to–Navigate Help Area
Every Linux dedicated servers hosting package includes our charge–free Web Site Control Panel, which offers a comprehensive knowledge base and a group of step–by–step video tutorials. Whenever you require help with the Web Site Control Panel, just hit the Help or Videos buttons situated in the top right corner.