Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • You’ll find almost all the answers to your questions in the user–friendly Help section built into HellcatNetworks’s Web Site Control Panel. It features a detailed knowledge base with regularly asked questions and in–depth help articles compiled by our skilled help desk support staff.

  • Top quality support service

  • Instructional Videos

  • If you prefer to see how a task is performed or how an issue is resolved, rather than just reading about it, check out our collection of educational video tutorials. They cover a lot of different issues and will help you quickly understand how to work with our Web Site Control Panel.

  • Intuitive help center

  • A 1–Hour Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24–7–365 client support service with a 60–minute ticket response guarantee. A group of experienced customer service technicians will be at your disposal to respond to all the enquiries that you might possibly have. During non–busy periods, a response will be given in even less than 20 minutes.