1 hour ticket response
We are committed to giving a prompt and appropriate reply to each helpdesk ticket sent by a user. Our proficient client care staff representatives will review your inquiry and will think of the best solution. We offer a 1–hour response time guarantee for all tickets. As a matter of fact, the average support ticket response time has proven to be twenty minutes.
An Outstanding Help Desk Service
Each member of our customer support staff has several years of experience in the Linux cloud hosting market and most of them have worked for us for at least 5 years. They are all prepared to respond to all your questions in the most efficient manner possible.
An Easy–to–Navigate Help Section
In the Web Site Control Panel you’ll find an intuitive Help section where you can get quick suggestions on how you can use our hosting services. You can see the answers to your queries in the F.A.Q. library, find more suggestions in the web hosting account administration articles or check out our step–by–step video tutorials.