Assistance Channels

  • 1 hour ticket response time

  • A one hour Ticket Reply Warranty

  • Each ticket that you send to the client assist team will be answered within about one hour. All normal inquiries shall be resolved straight away. Yet, if the assistance request you have sent needs some help from a trained technician, we will forward the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Expert Customer Assist Service

  • We offer round the clock client help and support by using a turbo–fast ticket platform integrated into your Control Panel. You can easily e mail us at any time about any of the packages that come pre–installed on the virtual server, such as the selected Operating System, the server management panel and our custom produced Web Site Control Panel.

  • Intuitive help center

  • A Descriptive Help Zone

  • A detailed and constantly updated collection of articles is integrated into our in–house built Web Site Control Panel. It offers you quick tips about how to perform all the regular website management jobs. The Help section provides exhaustive how–to article tutorials and step–by–step video guides. You can gain access to the Help zone by clicking on the Help or Video buttons in the top right side of each Control Panel section.